Not surprisingly, traditional offices appear to have been radically altered by the pandemic, perhaps forever.
According to Grant Christofely, North American associate director of workplace strategy at M Moser Associates, a workplace design company, some organizations still design their offices the same way they did 50 to 70 years ago: static, inflexible spaces where employees perform individual, task-oriented work more than eight hours a day.
“But that’s not how works gets done, how you make money today,” he said. “You make money from ideas being exchanged. And technology has had a huge impact on the way people work, the way ideas are exchanged. The way ideas were exchanged was changing before the pandemic — people are realizing that the time to change is now.”
For example, M Moser’s 10,000-square-foot Manhattan headquarters in the Woolworth Building was designed in 2018 and revamped in 2020 to create a healthier workplace. Employees do not have assigned seats but rather choose a place to work every morning. Instead of sitting at desks, they sit at mobile tables; their portable electronic equipment is powered by portable battery packs.
The firm’s headquarters have been open, with limited capacity, since June 2020; its flexible workspace enabled it to adapt quickly when it reopened.
Similarly, M Moser’s new “living lab” for its offices in Shenzhen, China, offers diverse work settings and choices, as well as a virtual meeting device with real-time connection but no advance booking requirement.
M Moser’s 10,000-square-foot Manhattan headquarters in the Woolworth Building was designed in 2018 and revamped in 2020 to create a healthier workplace.
Mr. Christofely believes companies “must move the dial on how much space is dedicated to individual versus collaborative work. The social aspect of work is one of the most important parts of the physical workplace.” His firm’s “more progressive” clients are dramatically reducing individual work spaces from 70 percent of the total to 30 percent, with 70 percent now collaborative; at least one client is dedicating only 10 percent of its work spaces to individuals.
And M Moser, of course, is not the only firm envisioning a flexible office environment.
John Harrison, design director of the Houston office of Gensler, the architectural firm, believes “the biggest shift in the post-pandemic workplace will be the radical change in flexibility. People’s behavioral habits are going to be different. The physical office must accommodate that in a forward-thinking, creative way,” he said. What will emerge will be “a blended work force where some people will work from home, some in the office on certain days,” he added.
Eric Gannon, the workplace studio leader for Gensler’s Chicago office, warned: “If we don’t give them a reason to commute in, they’ll return to their basement to do their work.”
To make offices attractive to those who choose to work there either occasionally or full-time — rather than at home — companies are creating spaces for employees to socialize and meet, either in person or virtually.
For the headquarters in London’s Chiswick Business Park of pladis, a global confectionary company whose brands include McVities and Godiva, Gensler created what it calls a “heart space, bakery meets hotel.” This contains an open kitchen and ovens as well as a digital screen that links to pladis’ bakeries in Carlisle, England. The company says this screen celebrates bakers’ key role and shows the process behind its products. Its headquarters opened in June.
For the London headquarters of pladis, a global confectionary company whose brands include McVities and Godiva, the design firm Gensler created what it calls a “heart space, bakery meets hotel.”Ben Tynegate
Lois Wellwood, global interiors practice leader of the architecture firm Skidmore, Owings & Merrill, known as SOM, said that before the pandemic, “the workplace tended to migrate to one-size-fits-all. There is now the opportunity to start thinking about a return to the office that’s authentic to the organization. People are better supported when things are movable and changeable, with more options for places to work throughout the day. In doing so, the workplace becomes more adaptable, elastic and responsive to what individuals and teams are doing.”
For a 95,000-square-foot tech company office in the Grace Building in midtown Manhattan, SOM created what it describes as a “city within a building.” This includes a stairwell that ascends into the office’s atrium and acts as its central nervous system.
A media wall spans all three of the company’s floors and can be used for companywide Zoom sessions and to display other information to employees around the world. The office also contains a combined reception, living room, cafe and pantry at its entrance; work areas are open plan, allowing employees to decide when and how they want to work. There is also a wellness room for employees with newborns, as well as a shower for those who bike or skateboard to work.